Refund policy

Refund & Returns Policy

We want you to be happy with your purchase, and we take quality seriously. Please read our policy carefully before placing an order.

All Sales Are Final

All orders are considered final sale. We do not offer refunds or returns for change of mind, incorrect sizing chosen by the customer, or personal preference after purchase. Please make sure to review product details and sizing information carefully before ordering.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review your case and work with you to provide a suitable resolution, which may include a replacement or store credit depending on the situation.

To report an issue, please email: metalmask1@outlook.com with your order number and clear photos of the item.

Eligibility for Support

To be eligible for assistance, items must be unused and in the same condition that you received them. Any claims made after the 7-day reporting window may not be accepted.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, or incorrect address information provided at checkout. Once an order has been shipped, delivery times are outside of our control.

Contact

If you have any questions about your order or this policy, you can reach us at:
metalmask1@outlook.com